There is no one-size-fits-all approach to managing the culture of an organization. With an endless amount of variables to consider, navigating the internal and external influences of an organization can often be overwhelming. Maybe your organization needs to update your processes and the way you do business in order to stay current and competitive within your changing industry. On the other hand, maybe the way you do business is great, but the real problem is identified as a communication issue between your general membership and middle management. As a leader in your organization, you not only need to concern yourself with solving these type of problems, but must also maintain the day-to-day operations of your organization.
Challenges such as the ones listed above require a vast knowledge and understanding of organizational culture and communication. In their newly founded agency “Radiant CX,” Jennifer Oertli, as seen on the right, and her partner Amy Gwin help organizations understand the complex nature of organizational culture and how to apply such understanding to help develop strategies for employee engagement and change that resonate across all levels of membership. With backgrounds in strategic communication, change management, and human resources, they understand the science behind engaging employees and developing strategies that align an organization’s membership with their leadership’s objectives. Through research and discovery, Jennifer explained how their agency uses methods to understand the intricacies of their clients’ culture and develop insight-driven strategies that help influence desired change. They not only know what questions to ask and where to look for answers, but they understand the role these insights play in implementing change that resonates with employees at all levels within an organization.
To learn more about Radiant CX, you can check out their website at radiantcx.com, LinkedIn, or on Twitter at @radiant_cx